Boston Ave and Boardwalk, Atlantic City, NJ | Directions 0840139.354619 -74.435839
I just stayed at the Hilton in Atlantic City this past weekend with three friends, and we had the WORST customer service experience ever. We got there late Friday night and soon discovered the bed sheets were stained and dirty. Still we decided to just leave it alone for the night hoping they would be changed the next day. The next morning, one of my friends was still having problems getting internet connection she had bought online the night before. When calling the front desk for assistance, they gave her such attitude about it, and even after they sent a guy to check on the box, she was still having issues connecting. She had to call and asked for a reimbursement. The worst happened Saturday - the cleaning lady threw away my retainers, which were placed in a tissue on the night stand, but failed to throw away the rest of the garbage in the room, including empty water bottles and even left a wet towel behind! I had to call their security team twice on the issue before two guys showed up at our room. They refused to check the garbage collected that day and simply had me filed a one sheet report on these $3000 retainers. They told me I would be getting a call on the matter by Tue (nothing yet). When one of my friends called up the front desk again, to see if the matter could be handled sooner or if there was a way for us to be compensated, they simply kept transferring her to the security dep’t. They didn’t even want to give her the last names of the extremely rude people she had to deal with on the phone. They must be trying to hide or cover up something, not to want to give away managers’ full names. Or maybe quite a few of their guests ask for these names to report them. I will NEVER EVER again stay at this hotel while visiting AC, and will make sure to tell everyone I know about this HORRIBLE experience. I am definitely reporting them to the BBB.
loved it – what a great place to stay. the jacuzzi bath was fantastic, indoor pool also great. patsy's one of the best italian restaurants in the world from ny opened an additional location there and it was so good. my friend and i will never forget that meal!
Excellent Service-very clean – clean rooms-great staff-fast check-in. gave 10 bucks gambling comp for booking
I loved the Hilton Casino overall but NOT Cappuccino's – I loved the Hilton Casino overall. But avoid the coffee shop, called Cappuccino's. The ladies working there were very rude. Horrible customer service and not great pastries at Cappuccino's!
WORST COSTUMER SERVICE--PARK AT YOUR OWN RISK! – Parking garages at casinos in Atlantic City--park at your own risk! The Hilton has cameras that conveniently do NOT film what you need them to! I paid to stay a week and had my car smashed in their garage, the Hilton Casino. They have been so arrogant and ignoranteven comparing my situation to parking at a mall! I said I dont pay to stay at a mall for a week as well as pay to park at the mall! Besides their valet service was blocked off when we checked in because it was overcrowded. I am so annoyed and upset that I have to pay to have my car fixed. I filed a police report hoping to get the tag number from the vehicle that struck mine..to no availthe film was inconclusive, they could NOT explain exactly what that was. Please let everyone know NOT to park self-park down at the casinos..especially the HILTON! EVERYONE there in Senior Management was so ignorant. We checked out early!
Nice restaurants, nice views, nice atmosphere: a hotel-casino with Southern (Jersey) hospitality. – The Space
Looking for socialite sisters Paris and Nicky Hilton? Head to New York or L.A. Looking for a casino that's easy to navigate and refreshingly modern? Stay in the A.C. resort Daddy built. The theme here is old-time Atlantic City, but the ambiance is new Vegas. Among the casino's highlights are three delightful restaurants: Peregrine's for New American, the Oaks for steak and Caruso's for a Tavern on the Green-style Sunday brunch with champagne and caviar. When booking a room, ask to stay in the newer of the two towers.
604 guest rooms, 200 suites
Dizzy Dolphin bar
2,024 slot machines, 83 table games
Use of the Atlantic City Country Club
One of the Best – We have stayed in a few casino hotels and I just wanted to say I think the Hilton Casino was one of the nicest in layout and cleanliness. Also Staff were very professional and friendly. Thanks for a nice visit, we will be back.
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