Well it never fails when we order from here which is not to often, the order is always messed up. Tonight I was short a turkey special and had to wait while it was made. Ok not really a big deal, but as my mom was eating it there was a dead fly in it, no lie a dead fly!!! She did not call and tell them because she figured she could not prove it and what were they going to do anyway? Her appetite was ruined!! Then she tells me that my cousin also stopped going there because she found a band aid in her sub. I think we are also are done ordering from Sugar Hill.